Service

Our furnished apartments are cleaned (excluding the kitchenette) and hand towels are changed twice weekly. Bed linen is changed every 14 days. This service is included in the rental rate. For short stays at the rack rate, apartments are cleaned on Mondays, Tuesdays, Thursdays and Fridays, with hand towels changed as required.

Our service office is open from Monday to Friday from 7am to 3pm. You can also contact us by email or telephone; we are happy to respond to emails out of office hours. 

Check in

Monday to Friday from 12am–3pm at our service office in the lobby, or evenings from 5.30pm–10.30pm at the affiliated Olive restaurant. Sundays and on Bank Holidays from 11.30am–3.00pm, and on Saturday and Sundayevenings from 5.30pm–10.30pm at the Olive restaurant. An automatic key issuing system is available for arrivals outside of these times; please contact us at least 48 hours in advance. 

Check out

Check out time is 12 noon. You can settle your bill at the service office or the restaurant. Means of payment accepted: Cash, Electronic Cash, AmEx, Visa, Mastercard, JCB, Maestro. 

Breakfast

If you require breakfast, please notify the restaurant team 24 hours in advance to allow us to make arrangements.

 Included services at a glance

• €100 telephone credit per month to all national and international networks

• W-LAN in all apartments (flat rate for high-speed Internet included)

• TV with 160 national and international channels

• Cleaning service; washing service for bed linen, hand towels and bath towels

• Fitness/sports room (2 cross-trainers, 1 Power-Plate, 1 Ergometer; towels provided)

• Agreement with Fitness First: use of exclusive Fitness First club in Frankfurt

• Use of washroom with 3 washing machines, 3 dryers and one ironing point

• Use of bicycle storage room in basement

• Intercom and doorbell in every apartment

• Personal postbox

• Internet terminal in the lobby